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The differences between service leads and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and an assistant customer service manager. Additionally, a service lead has an average salary of $83,844, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Service Lead | Assistant Customer Service Manager | |
| Yearly salary | $83,844 | $34,118 |
| Hourly rate | $40.31 | $16.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 52,336 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Service leads and assistant customer service managers have different pay scales, as shown below.
| Service Lead | Assistant Customer Service Manager | |
| Average salary | $83,844 | $34,118 |
| Salary range | Between $49,000 And $142,000 | Between $28,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | Meta | - |
| Best paying industry | - | - |
There are a few differences between a service lead and an assistant customer service manager in terms of educational background:
| Service Lead | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and assistant customer service managers' demographics:
| Service Lead | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |