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The differences between service leads and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a customer service leader. Additionally, a service lead has an average salary of $83,844, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a customer service leader are POS, sales floor, and store management.
| Service Lead | Customer Service Leader | |
| Yearly salary | $83,844 | $33,791 |
| Hourly rate | $40.31 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 52,336 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Service leads and customer service leaders have different pay scales, as shown below.
| Service Lead | Customer Service Leader | |
| Average salary | $83,844 | $33,791 |
| Salary range | Between $49,000 And $142,000 | Between $27,000 And $41,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a service lead and a customer service leader in terms of educational background:
| Service Lead | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and customer service leaders' demographics:
| Service Lead | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |