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The differences between service leads and support leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service lead, becoming a support lead takes usually requires 1-2 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $83,844 average annual salary of a service lead.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a support lead are customer service, cash management, and POS.
| Service Lead | Support Lead | |
| Yearly salary | $83,844 | $86,816 |
| Hourly rate | $40.31 | $41.74 |
| Growth rate | -4% | 10% |
| Number of jobs | 52,336 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Average age | 47 | 42 |
| Years of experience | 6 | 2 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Service leads and support leads have different pay scales, as shown below.
| Service Lead | Support Lead | |
| Average salary | $83,844 | $86,816 |
| Salary range | Between $49,000 And $142,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | Apple |
| Best paying industry | - | - |
There are a few differences between a service lead and a support lead in terms of educational background:
| Service Lead | Support Lead | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between service leads' and support leads' demographics:
| Service Lead | Support Lead | |
| Average age | 47 | 42 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |