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The differences between service leads and team service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a team service leader. Additionally, a service lead has an average salary of $83,844, which is higher than the $48,523 average annual salary of a team service leader.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a team service leader are cleanliness, food safety, and culinary.
| Service Lead | Team Service Leader | |
| Yearly salary | $83,844 | $48,523 |
| Hourly rate | $40.31 | $23.33 |
| Growth rate | -4% | - |
| Number of jobs | 52,336 | 103,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service. Team Service Leaders are usually tenured or experienced employees. They are familiar with the company's products and service protocols. They should be able to address concerns in a fast manner and come up with ways to mitigate other problems that may arise. They manage the team who work on service delivery. They also train new employees and enhance the skills of existing ones. They continuously find ways to improve service delivery and to address pertinent issues in the industry.
Service leads and team service leaders have different pay scales, as shown below.
| Service Lead | Team Service Leader | |
| Average salary | $83,844 | $48,523 |
| Salary range | Between $49,000 And $142,000 | Between $27,000 And $84,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Meta | Chevron |
| Best paying industry | - | - |
There are a few differences between a service lead and a team service leader in terms of educational background:
| Service Lead | Team Service Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and team service leaders' demographics:
| Service Lead | Team Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 48.7% Female, 51.3% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 4.8% Hispanic or Latino, 17.3% Asian, 5.6% White, 61.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |