Service representative vs member service representative

The differences between service representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a member service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a service representative include customer service, client service and patients. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Service representative vs member service representative overview

	Service Representative	Member Service Representative
Yearly salary	$33,692	$31,395
Hourly rate	$16.20	$15.09
Growth rate	-4%	-4%
Number of jobs	210,671	214,036
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Service representative vs member service representative salary

Service representatives and member service representatives have different pay scales, as shown below.

	Service Representative	Member Service Representative
Average salary	$33,692	$31,395
Salary range	Between $24,000 And $45,000	Between $21,000 And $45,000
Highest paying City	New York, NY	Alameda, CA
Highest paying state	New York	Hawaii
Best paying company	Northern Trust	Tinker Federal Credit Union
Best paying industry	Government	Insurance

Differences between service representative and member service representative education

There are a few differences between a service representative and a member service representative in terms of educational background:

	Service Representative	Member Service Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Service representative vs member service representative demographics

Here are the differences between service representatives' and member service representatives' demographics:

	Service Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 39.6% Female, 60.4%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service representative and member service representative duties and responsibilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Service representative vs member service representative skills

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Service Representative
Service Representative vs Member Service Representative

Updated January 8, 2025

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