Service representative vs patient service representative

The differences between service representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service representative, becoming a patient service representative takes usually requires 2-4 years. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a service representative include customer service, client service and patients. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Service representative vs patient service representative overview

	Service Representative	Patient Service Representative
Yearly salary	$33,692	$32,476
Hourly rate	$16.20	$15.61
Growth rate	-4%	-4%
Number of jobs	210,671	165,920
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	4

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Service representative vs patient service representative salary

Service representatives and patient service representatives have different pay scales, as shown below.

	Service Representative	Patient Service Representative
Average salary	$33,692	$32,476
Salary range	Between $24,000 And $45,000	Between $27,000 And $38,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Vermont
Best paying company	Northern Trust	University of California, Berkeley
Best paying industry	Government	Health Care

Differences between service representative and patient service representative education

There are a few differences between a service representative and a patient service representative in terms of educational background:

	Service Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Service representative vs patient service representative demographics

Here are the differences between service representatives' and patient service representatives' demographics:

	Service Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 39.6% Female, 60.4%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service representative and patient service representative duties and responsibilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Service representative vs patient service representative skills

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Service Representative
Service Representative vs Patient Service Representative

Updated January 8, 2025

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