Service supervisor jobs in Springfield, MO - 81 jobs
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Service Lead
Lolli & Pops 4.5
Service supervisor job in Springfield, MO
Lolli & Pops Service Lead/Keyholder
Joining our team will be the sweetest decision you'll ever make!
At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills:
you are energized by working with people, both guests and your team
A passion for meticulous quality:
you understand that strong organization creates a highly efficient team
A bias towards action:
you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored:
you see potential in yourself and enjoy growing that potential
An eye for detail:
you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve:
you like finding problems and fixing them
The ability to multitask:
you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit:
you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability
: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us! We are:
Guest-icated our guests are at the heart of everything we do
Collaborative we are a joyful mix of unique individuals working together
Agile we are flexible and open to change in order to be the best we can be
Authentic we honor what's real and authentic and give feedback from the heart
Betterment we have a never-ending drive to continuously improve
We can't wait to meet you!
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company
. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$36k-64k yearly est. 21d ago
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Supervisor, Customer Services
Envoy Air Inc. 4.0
Service supervisor job in Springfield, MO
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$31k-39k yearly est. Auto-Apply 40d ago
Operations Supervisor Microbiology - Diagnostics
Merieux Nutrisciences Corporation 3.6
Service supervisor job in Springfield, MO
Springfield Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Operations Supervisor Microbiology - Diagnostics in 2835 N Oak Grove Ave, Springfield, MO 65803 USA. Your mission will be to:
Purpose (Objective): The incumbent is responsible for the analysis of food sample. The incumbent supervises departmental
personnel conducting routine analysis.
Main activities:
Supervise the activities of departmental personnel to ensure operations are in accordance with Standard Operating Procedures and assigned tasks.
Communicate any emerging client requirements to laboratory personnel as needed.
Communicate procedural and operational difficulties and delays to client service personnel or the client as required.
Read, calculate and record analysis data to produce a report for the client. Correct any discrepancies that occur.
Administer corporate human resource programs relating to employee recruitment and retention, compensation, training and development, equal employment opportunity, performance appraisal, and employment record documentation.
Educate and train departmental personnel on correct procedures and new analysis methods. Evaluate current methods and recommend modifications as new procedures become available.
Arrange and document work schedules for departmental personnel so that analysis is accurately completed to maintain effective and efficient operations.
Assist departmental personnel with analysis tasks as needed to ensure timely results.
Maintain supplies and instrumentation for operating departments.
Responsibility and authority, in conjunction with the Operations Manager or Lab Director, to cease specific analyses under their responsibility when evidence from the quality system indicated the process is not in control and the quality of the results is compromised as a result of the non-conformances.
Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities.
Ensure that employees obtain knowledge of LIMS sufficient to perform job responsibilities. Institute and maintain systems to monitor and verify related LIMS training.
Maintain expertise in the field of food science by attending relevant seminars and using available reading material.
Support corporate quality and continuous improvement process.
This position has the responsibility and authority to initiate action to prevent or minimize departures from the quality system or test procedures. This authority includes addressing resource needs to properly address issues such as client turn-around time requirements, overtime limits, employee turnover, work stoppage and assure the appropriate type and amount of materials are ready and available for use.
Perform other related tasks as needed
YOUR PROFILE
Knowledge: The incumbent must have a basic knowledge of microbiology to accurately perform testing procedures
and obtain accurate results.
Profile (required education/qualifications and professional background): Bachelors degree and 2-5 years of relevant work experience or Masters degree. This position requires a broad knowledge of microbiology or chemistry, obtained from a degree in microbiology, chemistry, or related job experience, to analyze and interpret data accurately. A general knowledge of food
science is necessary to supervise the analysis of the sample.
Required skills: A broad knowledge of laboratory safety procedures and policies is necessary to ensure a safe working environment. A general knowledge of the Laboratory Information Management System is required to process client data and calculate and record analysis results.
Work Environment: The incumbent works in a laboratory setting with proper lighting and temperature control. Occasional exposure to laboratory fumes, chemicals, and materials will occur when in the laboratory. Safety equipment of gloves, laboratory coat and eyeglasses may need to be worn depending on the testing process. The incumbent may use the autoclave daily to
complete the analysis process. Continuous lifting of analysis materials weighing up to 50 pounds are necessary to transport media materials. The incumbent can expect extended time spent in a standing position. The incumbent should be able to detect slight variation in shades of colors.
Compensation Package Overview:
Compensation Range $65,000 - $75,000 annual salary USD
Potential bonus: Up to 5% based on performance.
Full Time Eligible Benefits Overview:
Comprehensive medical, dental, and vision insurance plans.
Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
Optional 401(k) plan with employer matching contributions.
The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.
#LI-DNI
WHY JOIN US?
* Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
* Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
* Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
* Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
* Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
Ready for the journey?
To apply please click on 'Apply now' button
$65k-75k yearly 12d ago
Service Supervisor - The 505 (Student Living)
Education Realty Trust Inc.
Service supervisor job in Springfield, MO
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-JJ1
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$39k-62k yearly est. Auto-Apply 21d ago
FT Customer Service Leader
Ahold Delhaize
Service supervisor job in Springfield, MO
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
JOB DESCRIPTION
Count on me - We know what to do, we make it easy, we do our part and we care!
Job Title: Customer Service Leader - Office Assistant
Success Factors Job Code: 1300434
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses his or her name whenever possible
Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handles the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and performs overrides
Identify customers needing assistance and offers to take the customer's order to their car
Maintain alertness and calls for assistance when needed to service customers per service standards
Check prices quickly and accurately
Is courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned
Qualifications:
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$30k-37k yearly est. 21d ago
Hospital Operations Supervisor
Agiliti Health
Service supervisor job in Springfield, MO
The Hospital Operations Supervisor is responsible for leading the daily activities at a hospital-based Asset360 account, which includes delivering medical equipment to patient rooms and standby locations, retrieving soiled equipment, cleaning and processing equipment, conducting equipment tracking rounds throughout patient rooms and recording each activity. Responsibilities also include managing the medical equipment inventory, maximizing equipment utilization, in-servicing clinical staff and maintaining detailed customer records (billing information and other as appropriate). The Hospital Operations Supervisor may coordinate and supervise equipment management teams.
Knowledge and Physical Requirements
Associate's or Bachelor's degree preferred or equivalent work experience.
1 - 2 years in supervisor/management or customer excellence experience preferred.
Business and financial management understanding to assist with contract management and account margin maintenance.
Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
Valid driver's license.
Able to lift and/or push 75 pounds.
Able to stand and walk for long periods of time.
Behavioral Skills (How the jobholders must conduct themselves with other people.)
Effectively builds credibility and trust with customer administration, clinicians and staff.
Possesses quality orientation with a “get it right the first time” attitude.
Assists with the creation of a positive atmosphere and work environment for team.
Demonstrates team orientation and shows respect for others.
Complies with patient privacy laws in all matters.
Maintains and projects confidence, enthusiasm and a professional image.
Flexible, coachable.
Demonstrates strong communication and presentation skills (listening, writing and speaking).
Proactive and self-directed; exhibits strong problem solving skills.
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
Organized; prioritizes to meet deadlines.
Responds positively to challenges and targets.
Remains calm and self-controlled in the face of ambiguity and change.
Practical Skills (Tasks that the job holder must be able to do and demonstrate.)
Maintains and pro-actively manages customer relationships and provides leadership and direction to hospital team to ensure successful customer experience.
Ensures prompt and courteous service is delivered to all customers in person and by phone or e-mail.
Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
Demonstrates in-depth knowledge of medical equipment; knows equipment by name, appearance and accessory list.
Manages missing and lost equipment, accessories and software upgrades.
Reviews and performs audits on equipment to verify quality of product delivered to the customer. Ensures that technicians properly clean, test for functionality, deliver and retrieve equipment.
Oversees and promotes communication among team members to create visibility for internal staff and customers.
Recruits, trains and develops hospital service technicians.
Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
Holds self and staff accountable for completion of assignments.
Partners with Account Executives, Operations Manager and Divisional Operations Director on customer meetings and calls as appropriate.
Demonstrates sound and timely decision making skills.
Promotes revenue growth, cost containment and expansion of services with customers.
Performs other assigned duties.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact ****************************.
Primary Job Location:Mercy Medical CenterAdditional Locations (if applicable):UConnJob Title:Operations Supervisor - HospitalCompany:
Agiliti
Location City:SpringfieldLocation State:Massachusetts
Pay Range for All Locations Listed:
$53,637.03 - $94,457.18
This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown.
For sales positions, this range combines the base salary and the target incentive pay.
The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.
$53.6k-94.5k yearly Auto-Apply 8d ago
School Based Support Supervisor
Brightli
Service supervisor job in Springfield, MO
The School-Based Support Supervisor's primary role is to provide clinical supervision to School-Based Support Specialists and ensure the effective delivery of direct clinical care to clients. This position involves managing a caseload, conducting intake assessments, and facilitating annual assessments for clients within the school setting.
Essential Job Functions:
Conduct regular individual supervisory sessions and team meetings with supervisees.
Accompany School-Based Support Specialists to client schools periodically to ensure worker safety and quality performance, providing ongoing support and guidance.
Assist supervisees in identifying referral needs and effectively managing their time according to DMH standards and departmental requirements.
Participate in client staffing to identify problems, establish treatment goals and objectives, and assume management responsibilities for assigned cases, adhering to System guidelines.
Engage in the quality assurance process by presenting or facilitating case presentations and providing input.
Collaborate in the development of initial/master treatment plans (ITPs), annual updates, and 90-day reviews of ITPs as needed.
Serve as a backup for supervisees during their absence or when additional expertise is required. Respond to direct crisis intervention during regular business hours and on an on-call basis after hours or on weekends.
Review and monitor written documentation regularly, providing corrective feedback and employee discipline as necessary to ensure compliance with documentation standards.
Provide individual, group, family, or other practical counseling or skill-building interventions, utilizing experience and abilities to meet client needs and treatment goals, as directed by the supervisor.
Ensure comprehensive follow-up for all clients under your care.
Review all critical intervention plans and situations, including monthly case reviews of critical interventions.
Participate in emergency services to provide rapid aid during emotional crises.
Present educational material to the community, promoting mental health awareness and enhancing community response to mental health issues, within the limits of experience, educational background, and Brightli time commitments.
Report all critical incidents and staff responses to the supervising Assistant Director or Director of School-Based Services.
Assist in the hiring process for new staff as needed.
Review travel vouchers and certify the reasonableness and medical necessity of claimed mileage.
Function in accordance with Brightli Operational Guidelines and within professional codes of ethics.
Participate in staff development activities, new hire trainings, and orientation sessions offered by Brightli.
Support management needs, including data collection, program evaluation, grant application development, and contract maintenance.
Attend all required meetings.
Regularly engage in self-evaluation and staff evaluation processes according to Brightli Operational Guidelines.
Conducting outreach and home visits as necessary to engage with clients, particularly during school breaks or as needed to support the client's journey.
Comply with Quality Assurance procedures, utilization review processes, and established procedures, rules, and regulations of the Clinical Records Department.
Perform additional special functions as outlined and assigned.
Knowledge, Skills, and Abilities:
Language Skills: Proficiency in reading, interpreting, and understanding various documents, including safety rules, operating instructions, and procedure manuals. Strong written communication skills for creating routine reports and correspondence. Effective verbal communication skills for presenting information to residents, employees, family members, and community contacts.
Mathematical Skills: Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals.
Reasoning Ability: Capacity to apply logic and understanding to carry out written, oral, or diagrammed instructions. Problem-solving skills for handling concrete variables in standardized situations.
Experience and Education Qualifications:
A Master's degree in Psychology, Sociology, Social Work, or a related field is highly desirable for this position. Candidates with an advanced degree will be strongly preferred and considered well-qualified for the role.
An individual with a Bachelor's degree in Psychology, Social Work, or other human services specialized field of study and 3 years of qualified experience.
Supervisory Requirements:
Communicate the strategic direction of the organization and encourage participation by all team members.
Provide leadership and guidance to all aspects of the department.
Take an active role in monitoring the identification, development, and execution of strategic objectives.
Involve, as appropriate, all team members to achieve goals.
Effectively communicate to team members any changes and newsworthy events within the department or company.
Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
Champion change and effectively manage the implementation of new ideas.
Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.
Employment Requirements:
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver's license, acceptable driving record and current auto insurance.
Obtain trainings to assist in professional development meeting DMH Standards.
Valid Driver's license in state of residency with an acceptable driving record is required.
Must have reliable means of transportation in order to transport clients in personal vehicle.
Proof of valid and current auto insurance is required.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
$37k-56k yearly est. Auto-Apply 12d ago
Operations Supervisor
GFL Environmental Inc.
Service supervisor job in Springfield, MO
Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image. At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
* 15 days of paid time off
* 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
* 401(k) with an employer match
* Paid holidays
* Employee Assistance Program with free counseling services.
Overview:
GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities:
* Recruit, interview, hire, train and discipline all product line personnel.
* Addresses complaints and resolves problems as they arise.
* Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
* Ensure proper scheduling of drivers and toter/helpers.
Operations
* Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues
* Direct collection and disposal services to best utilize personnel and equipment.
* Establish and review productivity standards at each phase of the operation.
* Be familiar with and ensure compliance with all CDL driver regulations.
* Enter appropriate product line productivity into operating system on a daily basis.
* Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.
Safety
* Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
* Investigate accidents and prepare necessary paperwork.
* Ensure route observations are completed on a routine basis.
* Schedule, plan, and conduct safety meetings (monthly).
* Ensure proper supply and usage of all safety equipment.
Requirements:
* High School diploma or general education degree (GED) required.
* Associates or Bachelor's degree preferred.
* Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.
* At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
$42k-72k yearly est. Auto-Apply 20d ago
Pharmacy Operations Supervisor - Joint Venture
Cox Barton County Hospital
Service supervisor job in Springfield, MO
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1661 Pharmacy Admin
Scheduled Weekly Hours:
40
Hours:
Varied
Work Shift:
Rotating (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare's Best Places to work five times.
Named one of America's Greatest Workplaces by
Newsweek
.
Recognized as a Greatest Workplace for Women in both 2023 and 2024.
Listed as one of the Greatest Workplaces for Diversity in 2024.
Acknowledged by
Forbes
as one of the Best Employers for New Grads.
Ranked among the Best Employers by State for Missouri.
Healthcare Innovation's
Top Companies to Work for in Healthcare in 2025.
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Additional Information About the Position for Qualified Candidates
Up to $10,000 Sign-On Bonus
Up to 80 hours of front-loaded Paid Time Off
Up to $3,000 Relocation bonus
Job Description:
The Pharmacy Operations Supervisor at St. Louis Children's at CoxHealth leads the daily operations of the pediatric Hospital-within-a-Hospital (HwH) pharmacy, ensuring regulatory compliance, staff coordination, and high-quality medication services for neonatal and pediatric ICU and med/surg units. This role supports strategic planning, budgeting, and performance improvement to advance pharmacy practice excellence, all within a 7-on/7-off staffing model tailored to the needs of this innovative care environment.Education: ▪ Required: Bachelors of Pharmacy required ▪ Preferred: Doctor of Pharmacy; Completion of an ASHP accredited PGY1 or PGY2 residency Experience: ▪ Required: 1-2 Years Related Experience ▪ Preferred: 1-2 Years Managerial/supervisory experience Skills: ▪ Demonstrates basic leadership skills ▪ Written and oral communication skills ▪ Classroom presentation skills ▪ Operational knowledge of federal and state law affecting the workplace ▪ Priorities management ▪ Good organizational skills ▪ Practices active listening skills ▪ Demonstrates skills in critical thinking, conflict management, persuasion and change leadership Licensure/Certification/Registration: ▪ Required: Licensed by Missouri Board of Pharmacy as Pharmacist or eligible for licensure by Missouri Board of Pharmacy as a Pharmacist and obtains licensure within 30-days of hire. ▪ Eligibility for licensure requires submission of application for Pharmacy License at time of hire
$42k-72k yearly est. Auto-Apply 49d ago
Supervisor - Call Center
Maximus 4.3
Service supervisor job in Springfield, MO
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$29k-39k yearly est. Easy Apply 5d ago
Supervisor, Freight Operations
XPO Inc. 4.4
Service supervisor job in Marshfield, MO
What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: * 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment * Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations
* Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
* Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience
* 2 years of supervisory experience
* LTL industry experience
* Positive attitude with the ability to multitask and motivate your team
* Exceptional leadership, communication, and administrative skills
About the Freight Operations Supervisor job
Pay, benefits and more:
* Competitive compensation package
* Full health insurance benefits available on day one
* Life and disability insurance
* Earn up to 15 days of PTO over your first year
* 9 paid company holidays
* 401(k) option with company match
* Education assistance
* Opportunity to participate in a company incentive plan
What you'll do on a typical day:
* Lead and supervise all aspects of freight operations
* Develop and implement strategic work procedures to meet the evolving demands of the department
* Evaluate, manage, assign and supervise workloads and tasks
* Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions
* Ensure production goals are met by managing tonnage, payroll and other administrative functions
* Plan hourly employee schedules to meet daily operations goals and lower costs
* Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws
* Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance
* Ensure customer freight is processed, handled, loaded and delivered timely and damage free
* Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies
* Effectively direct a team to consistently meet or exceed productivity goals
* Make recommendations regarding hiring, suspension and termination
* Develop and present action plans to improve load average and model compliance
* Participate in internal safety and engagement committees
* Train employees on safety rules and processes
* Monitor and maintain organization within the shift to ensure safety and productivity
* Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members
* Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist
* Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center
* Act as a champion of XPO values by demonstrating them and holding your team to the same high standards
* Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards
Freight Operations Supervisors are required to:
* Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
* Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
* Walk and stand for extended periods on a loading dock that is not climate controlled
* Work outside in inclement weather #PIQ
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Nearest Major Market: Springfield
Job Segment: Logistics, Operations Manager, Payroll, Supply Chain, Operations, Finance
Apply now "
$38k-58k yearly est. 29d ago
System Center Service Manager
Stem Xpert
Service supervisor job in Springfield, MO
TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.
Job Description
Role: System Center Service Manager
Location: Spring,TX
Duration: Long-term
Type: Contract
Pay rate: Can Be Discussed (DOE)
Under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2. Partners with the business community in defining systems scope and objectives through research and fact-finding. Performs analysis of business and user needs, documents requirements, and assists development teams in implementing complex systems solutions. Competent to work in all phases of systems analysis and considers the business implications of the technology to the current business environment. Possesses a thorough understanding of Microsoft System Center Service Manager 2012 R2 with a reasonable understanding of current Microsoft SharePoint platforms. Reports directly to team lead or manager.
Responsibilities
• Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
• Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
• Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues
• Prepare documentation (requirements, recommendations, technical analysis)
• Prepare Mockups/Prototypes based on Requirements/Recommendations - use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
• Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
• Work with business units to develop and/or maintain their reporting needs
• Provide training for key stakeholders on current and future functionality
• Champions development guidelines and standards
• Develops and executes unit test plans and assists in the development and execution of system test plans
• Strong understanding of Software Development Lifecycle (SDLC)
Qualifications
Qualifications
• 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes
• Strong analytical and complex problem solving skills.
• Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff
• Strong customer service skills and focus
• Strong written and verbal communication skills
• Strong organization and interpersonal skills
• Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture.
• Able to work independently balancing shifting workloads and priorities.
• Demonstrates an aptitude for continuous learning and personal development (intellectually curious).
• Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
• Experience implementing enterprise-wide solutions
• Proven ability to train and communicate SCSM features and functions to non-technical audiences
• Demonstrable experience administering SCSM
• Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse
Technical Understanding:
• General to advanced knowledge of the following System Center Service Manager concepts:
o Reporting/data warehouse
o Request offerings and templates
o User security roles
o Notification subscriptions and templates
• Experience with System Center Orchestrator a plus
• Exposure to Provance Asset Management/Data Management a plus
• Experience with other applications in the System Center suite a plus
• Experience with Powershell a plus
• Experience with Service Manager Authoring a plus
• Experience with SharePoint 2007 to SharePoint 2013 a plus
Additional InformationThanks & Regards...
Chris Zion
Talent Acquisition
chris at tekwissen dot com
************
$28k-39k yearly est. 60d+ ago
Assistant Service Manager
Heritage Tractor 3.6
Service supervisor job in Rogersville, MO
Purpose:
The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience.
Responsibilities:
Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks
Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience
Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
Responsible for creation of a professionally prepared invoice by properly using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
Review work order segments and ensure they include correct parts
Schedule pick-up and delivery using TMS and charges are properly charged per HTI requirements
Fields internal and external customer inquiries to the Service Department
Maintains Service Department filings and records related to equipment manuals
Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
Support managing Work in Process (WIP) to less than 5% of Total Service Sales
Monitor technician progress on jobs and engages other resources to improve job efficiency
Work with Transportation Department to maintain vehicle maintenance files in accordance with DOT regulations
Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service
Qualifications
Experience, Education, Skills and Knowledge:
Basic knowledge of accounting practices
Ability to use standard John Deere applications, Microsoft Office, and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
Physical requirements include lifting at least 10 lbs.
$30k-37k yearly est. 12d ago
System Center Service Manager
Practice Xpert Inc. 3.7
Service supervisor job in Springfield, MO
TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job Description Role: System Center Service Manager
Location: Spring,TX
Duration: Long-term
Type: Contract
Pay rate:
Can Be Discussed
(DOE)
Under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2. Partners with the business community in defining systems scope and objectives through research and fact-finding. Performs analysis of business and user needs, documents requirements, and assists development teams in implementing complex systems solutions. Competent to work in all phases of systems analysis and considers the business implications of the technology to the current business environment. Possesses a thorough understanding of Microsoft System Center Service Manager 2012 R2 with a reasonable understanding of current Microsoft SharePoint platforms. Reports directly to team lead or manager.
Responsibilities
• Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
• Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
• Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues
• Prepare documentation (requirements, recommendations, technical analysis)
• Prepare Mockups/Prototypes based on Requirements/Recommendations - use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
• Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
• Work with business units to develop and/or maintain their reporting needs
• Provide training for key stakeholders on current and future functionality
• Champions development guidelines and standards
• Develops and executes unit test plans and assists in the development and execution of system test plans
• Strong understanding of Software Development Lifecycle (SDLC)
Qualifications
Qualifications
• 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes
• Strong analytical and complex problem solving skills.
• Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff
• Strong customer service skills and focus
• Strong written and verbal communication skills
• Strong organization and interpersonal skills
• Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture.
• Able to work independently balancing shifting workloads and priorities.
• Demonstrates an aptitude for continuous learning and personal development (intellectually curious).
• Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
• Experience implementing enterprise-wide solutions
• Proven ability to train and communicate SCSM features and functions to non-technical audiences
• Demonstrable experience administering SCSM
• Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse
Technical Understanding:
• General to advanced knowledge of the following System Center Service Manager concepts:
o Reporting/data warehouse
o Request offerings and templates
o User security roles
o Notification subscriptions and templates
• Experience with System Center Orchestrator a plus
• Exposure to Provance Asset Management/Data Management a plus
• Experience with other applications in the System Center suite a plus
• Experience with Powershell a plus
• Experience with Service Manager Authoring a plus
• Experience with SharePoint 2007 to SharePoint 2013 a plus
Additional Information
Thanks & Regards...
Chris Zion
Talent Acquisition
chris at tekwissen dot com
************
$28k-35k yearly est. 23h ago
Electric Service Manager
Paschal Air, Plumbing & Electric
Service supervisor job in Nixa, MO
Job Description
We're looking for an Electric Service Manager to lead and support electrical service operations across multiple locations.
A career at Paschal Home Services is more than just a job. We value respect, integrity, and service above all else and provide the tools, training, and support you need to succeed. Our culture is centered on serving our Customers, our Employees, and the Company-in that order-while building strong teams and delivering consistent results across every location we serve.
What you'll love about working for us:
Competitive pay
Paid Time Off your first year of employment
Paid Holidays
Medical, vision, dental, life, accident, and disability insurance
Retirement savings with a company match
Company paid life insurance
Tuition/training reimbursement
What you'll be doing:
Provide leadership and oversight for electrical service operations across multiple branch locations
Partner with General Managers and field leadership to ensure consistent execution of Paschal standards
Recruit, hire, onboard, train, and develop electricians, technicians, and support staff across locations
Coach and mentor location leaders to drive performance, accountability, and engagement
Establish and monitor KPIs related to safety, quality, productivity, revenue, and customer satisfaction
Set performance expectations, provide regular feedback, and participate in performance evaluations
Monitor departmental budgets and financial performance across assigned locations
Identify operational gaps and implement process improvements to drive consistency and scalability
Resolve escalated customer concerns and support teams in delivering exceptional service
Ensure compliance with all local, state, and federal electrical codes and regulations
Oversee inventory standards, tools, and equipment to support efficient operations
Champion safety initiatives and enforce safety policies across all locations
Support growth initiatives, including new market expansion and team scaling
Perform other duties as assigned
What We're Looking For:
Proven ability to lead, coach, and influence teams across multiple locations
Strong customer-first mindset with a servant-leader approach
Valid driver's license with a clean driving record and willingness to travel between locations
Required professional certifications or licenses (such as a Master Electrician license, as applicable)
Several years of experience in electrical services with progressive leadership responsibility
Demonstrated success managing performance, budgets, and operational metrics
Strong understanding of electrical systems, codes, and industry best practices
Excellent communication, organizational, and leadership skills
Proficiency with project management tools and standard office applications
Commitment to safety, quality, and continuous improvement
This position is considered safety-sensitive; successful completion of a pre-employment drug screen and background check is required
Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
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$46k-76k yearly est. 20d ago
LensCrafters - Team Lead
Essilorluxottica
Service supervisor job in Springfield, MO
Requisition ID: 913385 Store #: 000067 LensCrafters Position:Full-TimeTotal Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail
Ensure the LensCrafters team provides unsurpassed Customer Service
Proactive & solution driven, accurate execution & product knowledge
Assists customers with selections, provides recommendations, assists sales associates
Serves as a responsible alternate store key holder
While working in Lab, if applicable
Custom fits glasses & precisely place prescription in lenses
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
Ensures finished eyewear meets optical standards & customer requirements
Creates a safe working environment for all, demonstrates safe work practices
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
HS diploma/GED
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
State licensure (if applicable) &/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Springfield
Job Segment:
Manager, Retail Sales, Social Media, Management, Retail, Marketing
$40k-78k yearly est. 22d ago
Team Lead
Rack Room Shoes 4.2
Service supervisor job in Branson, MO
31539
Full Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 434
Rack Room Shoes 434
Pay Range:
Tanger Outlet Center - Branson
300 Tanger Blvd, Ste 114A
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Branson, Missouri US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$29k-37k yearly est. 33d ago
Supervisor, Customer Services
Envoy Air 4.0
Service supervisor job in Springfield, MO
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$31k-39k yearly est. Auto-Apply 60d+ ago
Hospital Operations Supervisor
Agiliti Health, Inc.
Service supervisor job in Springfield, MO
The Hospital Operations Supervisor is responsible for leading the daily activities at a hospital-based Asset360 account, which includes delivering medical equipment to patient rooms and standby locations, retrieving soiled equipment, cleaning and processing equipment, conducting equipment tracking rounds throughout patient rooms and recording each activity. Responsibilities also include managing the medical equipment inventory, maximizing equipment utilization, in-servicing clinical staff and maintaining detailed customer records (billing information and other as appropriate). The Hospital Operations Supervisor may coordinate and supervise equipment management teams.
Knowledge and Physical Requirements
* Associate's or Bachelor's degree preferred or equivalent work experience.
* 1 - 2 years in supervisor/management or customer excellence experience preferred.
* Business and financial management understanding to assist with contract management and account margin maintenance.
* Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
* Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
* Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
* Valid driver's license.
* Able to lift and/or push 75 pounds.
* Able to stand and walk for long periods of time.
Behavioral Skills (How the jobholders must conduct themselves with other people.)
* Effectively builds credibility and trust with customer administration, clinicians and staff.
* Possesses quality orientation with a "get it right the first time" attitude.
* Assists with the creation of a positive atmosphere and work environment for team.
* Demonstrates team orientation and shows respect for others.
* Complies with patient privacy laws in all matters.
* Maintains and projects confidence, enthusiasm and a professional image.
* Flexible, coachable.
* Demonstrates strong communication and presentation skills (listening, writing and speaking).
* Proactive and self-directed; exhibits strong problem solving skills.
* Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
* Organized; prioritizes to meet deadlines.
* Responds positively to challenges and targets.
* Remains calm and self-controlled in the face of ambiguity and change.
Practical Skills (Tasks that the job holder must be able to do and demonstrate.)
* Maintains and pro-actively manages customer relationships and provides leadership and direction to hospital team to ensure successful customer experience.
* Ensures prompt and courteous service is delivered to all customers in person and by phone or e-mail.
* Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
* Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
* Demonstrates in-depth knowledge of medical equipment; knows equipment by name, appearance and accessory list.
* Manages missing and lost equipment, accessories and software upgrades.
* Reviews and performs audits on equipment to verify quality of product delivered to the customer. Ensures that technicians properly clean, test for functionality, deliver and retrieve equipment.
* Oversees and promotes communication among team members to create visibility for internal staff and customers.
* Recruits, trains and develops hospital service technicians.
* Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
* Holds self and staff accountable for completion of assignments.
* Partners with Account Executives, Operations Manager and Divisional Operations Director on customer meetings and calls as appropriate.
* Demonstrates sound and timely decision making skills.
* Promotes revenue growth, cost containment and expansion of services with customers.
* Performs other assigned duties.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact ****************************.
Primary Job Location:
Mercy Medical Center
Additional Locations (if applicable):
UConn
Job Title:
Operations Supervisor - Hospital
Company:
Agiliti
Location City:
Springfield
Location State:
Massachusetts
Pay Range for All Locations Listed:
$53,637.03 - $94,457.18
This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.
$53.6k-94.5k yearly Auto-Apply 8d ago
Community Support Supervisor
Brightli
Service supervisor job in Branson, MO
Job Title: Community Support Supervisor
Department: Recovery Services
Employment Type: Full-time
The Community Support Supervisor plays a vital role in guiding a team of Community Support Specialists, using advanced knowledge of psychological concepts and evidence-based interventions to coordinate the delivery of essential mental health services. Join our compassionate and collaborative team where you can make a meaningful impact in the lives of those we help. We are looking for someone who is not only skilled in leadership but also passionate about client-centered care. Your ability to inspire and mentor will foster the growth and success of your team.
In this role, you will conduct initial and annual psychosocial assessments and develop strengths-based treatment plans tailored to each client's individual needs. Your leadership will enhance the quality of mental health services in our community.
This position offers…
• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to the bottom of this post to learn more
Key Responsibilities:
• Hold regularly scheduled individual supervisions and administrative team meetings.
• Provide clinical oversight and guidance for client treatment, including appropriate addendums to annual treatment plans.
• Assist team members in identifying case management needs.
• Review all critical intervention plans and engage in direct crisis intervention when necessary.
• Support team members in managing their schedules effectively, serving as backup when needed.
• Conduct timely documentation according to policies and procedures.
• Accompany team members during client home visits monthly for safety and quality assurance.
• Monitor documentation compliance, especially for new team members.
• Mentor team members through positive feedback and constructive coaching.
• Complete intakes and annual assessments, documenting key clinical findings and recommendations.
• Participate in developing treatment plans with a client-centered approach.
• Engage in clinical consultations for clients needing higher levels of care.
• Report incidents to relevant supervisors and departments.
• Facilitate hiring and training for new staff, ensuring a smooth onboarding process.
• Evaluate team performance according to established guidelines.
• Review travel vouchers for reasonableness and audit electronic health records to ensure service provision.
• Perform additional duties as assigned by the supervisor or as needed by the department.
Education, Experience, and/or Credential Qualifications:
• Master's degree in Psychology, Sociology, Social Work, or a related field - Preferred
• Must have or obtain a valid Driver's License within two (2) weeks of employment.
• Must have access to a personal vehicle for occasional client transport.
• Proficient in Microsoft Office applications.
Additional Qualifications:
• Must demonstrate exceptional customer service skills.
• Ability to establish effective relationships and follow direction.
• Excellent knowledge of community resources for effective partnership engagement.
• Willingness to lead by example and develop leadership qualities.
Physical Requirements:
• ADA Consideration - Sedentary work: Exerting up to 10 pounds occasionally and/or a negligible amount frequently to lift, carry, push, or pull objects.
• Repetitive movements of hands and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time, with occasional walking or standing.
Keywords: Community Support, Mental Health, Supervision, Treatment Plans, Client-Centered Care, Crisis Intervention, Leadership, Behavioral Health, Case Management, Team Development
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
How much does a service supervisor earn in Springfield, MO?
The average service supervisor in Springfield, MO earns between $32,000 and $77,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Springfield, MO
$49,000
What are the biggest employers of Service Supervisors in Springfield, MO?
The biggest employers of Service Supervisors in Springfield, MO are: