Software support representative vs computer support specialist

Differences between software support representative and computer support specialist duties and responsibilities

Software support representative example responsibilities.

• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Operate collaboration, CRM, and forecasting software.
• Experience utilizing customer ticketing system (Salesforce).
• Utilize multiple hardware and software tools to troubleshoot software, printing, accounting and database issues.
• Create PowerPoint presentations for training purposes.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of company's desktop software/network environment.
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Computer support specialist example responsibilities.

• Monitor and manage end-user LAN/WLAN connectivity, and utilize diagnostic tools for monitoring and testing physical networking performance.
• Interface daily with customers providing hardware and software support for a relational database design and written in INGRES using SQL.
• Perform domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
• Deploy new machines, installing OS, applications, drivers, and network configurations.
• Participate in vulnerability resolution for both OS and specific applications on the OIG network.
• Establish a new process for imaging machines using Linux and write documentation for it.
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