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The differences between software support representatives and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software support representative and a customer support analyst. Additionally, a software support representative has an average salary of $74,855, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a software support representative include technical support, software support and customer problems. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Software Support Representative | Customer Support Analyst | |
| Yearly salary | $74,855 | $65,147 |
| Hourly rate | $35.99 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 85,572 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Software support representatives and customer support analysts have different pay scales, as shown below.
| Software Support Representative | Customer Support Analyst | |
| Average salary | $74,855 | $65,147 |
| Salary range | Between $50,000 And $110,000 | Between $42,000 And $99,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | SAP |
| Best paying industry | - | Technology |
There are a few differences between a software support representative and a customer support analyst in terms of educational background:
| Software Support Representative | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between software support representatives' and customer support analysts' demographics:
| Software Support Representative | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.0% Female, 39.0% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |