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The differences between software support representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a software support representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, a software support representative has an average salary of $74,855, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a software support representative include technical support, software support and customer problems. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Software Support Representative | Customer Support Representative | |
| Yearly salary | $74,855 | $37,404 |
| Hourly rate | $35.99 | $17.98 |
| Growth rate | 10% | -4% |
| Number of jobs | 85,572 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 50% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
Software support representatives and customer support representatives have different pay scales, as shown below.
| Software Support Representative | Customer Support Representative | |
| Average salary | $74,855 | $37,404 |
| Salary range | Between $50,000 And $110,000 | Between $29,000 And $47,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Alaska |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a software support representative and a customer support representative in terms of educational background:
| Software Support Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between software support representatives' and customer support representatives' demographics:
| Software Support Representative | Customer Support Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 61.0% Female, 39.0% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 7% |