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The differences between software support representatives and software support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a software support representative, becoming a software support engineer takes usually requires 2-4 years. Additionally, a software support engineer has an average salary of $87,968, which is higher than the $74,855 average annual salary of a software support representative.
The top three skills for a software support representative include technical support, software support and customer problems. The most important skills for a software support engineer are java, software support, and customer service.
| Software Support Representative | Software Support Engineer | |
| Yearly salary | $74,855 | $87,968 |
| Hourly rate | $35.99 | $42.29 |
| Growth rate | 10% | 21% |
| Number of jobs | 85,572 | 364,072 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Average age | 42 | 39 |
| Years of experience | 2 | 4 |
Software support representatives and software support engineers have different pay scales, as shown below.
| Software Support Representative | Software Support Engineer | |
| Average salary | $74,855 | $87,968 |
| Salary range | Between $50,000 And $110,000 | Between $67,000 And $114,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Apple |
| Best paying industry | - | Technology |
There are a few differences between a software support representative and a software support engineer in terms of educational background:
| Software Support Representative | Software Support Engineer | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between software support representatives' and software support engineers' demographics:
| Software Support Representative | Software Support Engineer | |
| Average age | 42 | 39 |
| Gender ratio | Male, 61.0% Female, 39.0% | Male, 80.5% Female, 19.5% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 4.4% Unknown, 4.8% Hispanic or Latino, 8.1% Asian, 30.0% White, 52.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |