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Software support representative vs software trainer

The differences between software support representatives and software trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software support representative and a software trainer. Additionally, a software support representative has an average salary of $74,855, which is higher than the $68,647 average annual salary of a software trainer.

The top three skills for a software support representative include technical support, software support and customer problems. The most important skills for a software trainer are software training, training materials, and training classes.

Software support representative vs software trainer overview

Software Support RepresentativeSoftware Trainer
Yearly salary$74,855$68,647
Hourly rate$35.99$33.00
Growth rate10%10%
Number of jobs85,57237,100
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 68%
Average age4242
Years of experience22

Software support representative vs software trainer salary

Software support representatives and software trainers have different pay scales, as shown below.

Software Support RepresentativeSoftware Trainer
Average salary$74,855$68,647
Salary rangeBetween $50,000 And $110,000Between $57,000 And $81,000
Highest paying City-New York, NY
Highest paying state-Oregon
Best paying company-Henry Schein
Best paying industry-Utilities

Differences between software support representative and software trainer education

There are a few differences between a software support representative and a software trainer in terms of educational background:

Software Support RepresentativeSoftware Trainer
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Software support representative vs software trainer demographics

Here are the differences between software support representatives' and software trainers' demographics:

Software Support RepresentativeSoftware Trainer
Average age4242
Gender ratioMale, 61.0% Female, 39.0%Male, 44.3% Female, 55.7%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.5%
LGBT Percentage11%11%

Differences between software support representative and software trainer duties and responsibilities

Software support representative example responsibilities.

  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Operate collaboration, CRM, and forecasting software.
  • Experience utilizing customer ticketing system (Salesforce).
  • Utilize multiple hardware and software tools to troubleshoot software, printing, accounting and database issues.
  • Create PowerPoint presentations for training purposes.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of company's desktop software/network environment.
  • Show more

Software trainer example responsibilities.

  • Manage projects with outside vendors to create additional elearning and materials.
  • Design and code GUI interface.
  • Install and configure TCP/IP network protocols.
  • Train all support staff on new EHR system.
  • Develop custom Linux operating systems for low end machines.
  • Train and lecture users in the proper use of PCs.
  • Show more

Software support representative vs software trainer skills

Common software support representative skills
  • Technical Support, 15%
  • Software Support, 14%
  • Customer Problems, 8%
  • Troubleshoot, 6%
  • Customer Support, 5%
  • CRM, 5%
Common software trainer skills
  • Software Training, 9%
  • Training Materials, 7%
  • Training Classes, 7%
  • EMR, 6%
  • Training Sessions, 6%
  • Windows, 5%

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