Software support representative vs technical support trainer

Differences between software support representative and technical support trainer duties and responsibilities

Software support representative example responsibilities.

• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Operate collaboration, CRM, and forecasting software.
• Experience utilizing customer ticketing system (Salesforce).
• Utilize multiple hardware and software tools to troubleshoot software, printing, accounting and database issues.
• Create PowerPoint presentations for training purposes.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of company's desktop software/network environment.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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