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Support manager vs assistant manager

The differences between support managers and assistant managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and an assistant manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $39,127 average annual salary of an assistant manager.

The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for an assistant manager are paperwork, cleanliness, and customer service.

Support manager vs assistant manager overview

Support ManagerAssistant Manager
Yearly salary$90,297$39,127
Hourly rate$43.41$18.81
Growth rate6%6%
Number of jobs172,628566,132
Job satisfaction-4.5
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 42%
Average age4744
Years of experience66

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

What does an assistant manager do?

An assistant manager provides assistance and support to the direct manager in ensuring that the business runs smoothly with guaranteed satisfaction. An associate manager helps organize daily projects and manages employees to make sure that tasks are being done in a timely and accurate manner. Assistant managers are also expected to develop a good relationship with the whole workforce and clients to contribute to a successful and healthy workplace. An assistant manager is also required to present practical strategies for business growth, monitor daily operations, and communicate with clients for any possible suggestions and complaints.

Support manager vs assistant manager salary

Support managers and assistant managers have different pay scales, as shown below.

Support ManagerAssistant Manager
Average salary$90,297$39,127
Salary rangeBetween $58,000 And $140,000Between $23,000 And $64,000
Highest paying CityWashington, DCNew York, NY
Highest paying stateNew YorkNew Jersey
Best paying companyMetaSimpson Thacher & Bartlett
Best paying industryFinanceFinance

Differences between support manager and assistant manager education

There are a few differences between a support manager and an assistant manager in terms of educational background:

Support ManagerAssistant Manager
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 42%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldUniversity of Georgia

Support manager vs assistant manager demographics

Here are the differences between support managers' and assistant managers' demographics:

Support ManagerAssistant Manager
Average age4744
Gender ratioMale, 59.8% Female, 40.2%Male, 42.0% Female, 58.0%
Race ratioBlack or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage8%10%

Differences between support manager and assistant manager duties and responsibilities

Support manager example responsibilities.

  • Lead the team to a successful ISO audit with commendation for processes and documentation.
  • Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
  • Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
  • Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
  • Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
  • Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
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Assistant manager example responsibilities.

  • Manage and approve all advertising and promotional activity (weekly flyers).
  • Manage a team in order to reach daily, monthly, and yearly monetary, KPI, and loyalty goals.
  • Assist with customer service, organize employee payroll and scheduling, and manage day-to-day company responsibilities.
  • Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other cashiers.
  • Provide exceptional customer service by serving food and bartending during the restaurant s busiest hours of operation
  • Assist customers and operate POS register, unload stock delivery truck, stock merchandise and build displays, make bank deposits.
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Support manager vs assistant manager skills

Common support manager skills
  • Project Management, 7%
  • Technical Support, 6%
  • PowerPoint, 6%
  • Windows, 6%
  • Logistics, 5%
  • Support Services, 5%
Common assistant manager skills
  • Paperwork, 10%
  • Cleanliness, 9%
  • Customer Service, 7%
  • Math, 7%
  • Basic Math, 6%
  • Payroll, 4%

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