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The differences between support managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and a guest services manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Support Manager | Guest Services Manager | |
| Yearly salary | $90,297 | $46,930 |
| Hourly rate | $43.41 | $22.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,628 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Support managers and guest services managers have different pay scales, as shown below.
| Support Manager | Guest Services Manager | |
| Average salary | $90,297 | $46,930 |
| Salary range | Between $58,000 And $140,000 | Between $34,000 And $63,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Meta | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Finance | Hospitality |
There are a few differences between a support manager and a guest services manager in terms of educational background:
| Support Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between support managers' and guest services managers' demographics:
| Support Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |