Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between support managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support manager, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Support Manager | Information Technology Support Manager | |
| Yearly salary | $90,297 | $104,424 |
| Hourly rate | $43.41 | $50.20 |
| Growth rate | 6% | 16% |
| Number of jobs | 172,628 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Support managers and information technology support managers have different pay scales, as shown below.
| Support Manager | Information Technology Support Manager | |
| Average salary | $90,297 | $104,424 |
| Salary range | Between $58,000 And $140,000 | Between $76,000 And $142,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | Clinica Sierra Vista |
| Best paying industry | Finance | Finance |
There are a few differences between a support manager and an information technology support manager in terms of educational background:
| Support Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between support managers' and information technology support managers' demographics:
| Support Manager | Information Technology Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 11% |