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The differences between support managers and lead managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and a lead manager. Additionally, a lead manager has an average salary of $101,883, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for a lead manager are safety procedures, sales floor, and gross margin.
| Support Manager | Lead Manager | |
| Yearly salary | $90,297 | $101,883 |
| Hourly rate | $43.41 | $48.98 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,628 | 385,395 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
Support managers and lead managers have different pay scales, as shown below.
| Support Manager | Lead Manager | |
| Average salary | $90,297 | $101,883 |
| Salary range | Between $58,000 And $140,000 | Between $73,000 And $140,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | Meta | Trulia |
| Best paying industry | Finance | Retail |
There are a few differences between a support manager and a lead manager in terms of educational background:
| Support Manager | Lead Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between support managers' and lead managers' demographics:
| Support Manager | Lead Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 54.2% Female, 45.8% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |