Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between support managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and an operations support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $79,730 average annual salary of an operations support manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for an operations support manager are customer service, project management, and human resources.
| Support Manager | Operations Support Manager | |
| Yearly salary | $90,297 | $79,730 |
| Hourly rate | $43.41 | $38.33 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,628 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 65% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Support managers and operations support managers have different pay scales, as shown below.
| Support Manager | Operations Support Manager | |
| Average salary | $90,297 | $79,730 |
| Salary range | Between $58,000 And $140,000 | Between $47,000 And $133,000 |
| Highest paying City | Washington, DC | San Bruno, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a support manager and an operations support manager in terms of educational background:
| Support Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between support managers' and operations support managers' demographics:
| Support Manager | Operations Support Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |