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The differences between support managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support manager, becoming a technical support manager takes usually requires 1-2 years. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Support Manager | Technical Support Manager | |
| Yearly salary | $90,297 | $106,760 |
| Hourly rate | $43.41 | $51.33 |
| Growth rate | 6% | 10% |
| Number of jobs | 172,628 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 47 | 42 |
| Years of experience | 6 | 2 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Support managers and technical support managers have different pay scales, as shown below.
| Support Manager | Technical Support Manager | |
| Average salary | $90,297 | $106,760 |
| Salary range | Between $58,000 And $140,000 | Between $76,000 And $148,000 |
| Highest paying City | Washington, DC | Novato, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | BitGo |
| Best paying industry | Finance | Technology |
There are a few differences between a support manager and a technical support manager in terms of educational background:
| Support Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between support managers' and technical support managers' demographics:
| Support Manager | Technical Support Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |