Team leader/trainer vs customer service team lead

Differences between team leader/trainer and customer service team lead duties and responsibilities

Team leader/trainer example responsibilities.

• Recognize for excellence in performance by senior leadership for developing top rank service teams and successfully managing extremely difficult crisis situations.
• Present results of the daily audits using PowerPoint to senior management on a weekly basis.
• Operate cash register, POS and daily cash handling, count and provide change to the customers as necessary.
• Train new servers in food and wine knowledge, menu, steps of service, use of POS system.
• Coordinate and schedule training events to include all administration, logistics, and security considerations.
• Organize and prepare all training aids for instructors including audio visual equipment and PowerPoint presentations.
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Customer service team lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
• Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.