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The differences between technical experts and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and an administrative technical support. Additionally, a technical expert has an average salary of $120,223, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Expert | Administrative Technical Support | |
| Yearly salary | $120,223 | $46,753 |
| Hourly rate | $57.80 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical experts and administrative technical supports have different pay scales, as shown below.
| Technical Expert | Administrative Technical Support | |
| Average salary | $120,223 | $46,753 |
| Salary range | Between $88,000 And $162,000 | Between $29,000 And $75,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | AIG |
| Best paying industry | Media | - |
There are a few differences between a technical expert and an administrative technical support in terms of educational background:
| Technical Expert | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and administrative technical supports' demographics:
| Technical Expert | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |