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The differences between technical experts and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a supervisor, technical support. Additionally, a technical expert has an average salary of $120,223, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Technical Expert | Supervisor, Technical Support | |
| Yearly salary | $120,223 | $87,039 |
| Hourly rate | $57.80 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Technical experts and supervisors, technical support have different pay scales, as shown below.
| Technical Expert | Supervisor, Technical Support | |
| Average salary | $120,223 | $87,039 |
| Salary range | Between $88,000 And $162,000 | Between $62,000 And $121,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Apple | Applied Materials |
| Best paying industry | Media | Finance |
There are a few differences between a technical expert and a supervisor, technical support in terms of educational background:
| Technical Expert | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and supervisors, technical support' demographics:
| Technical Expert | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |