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The differences between technical experts and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a technical support advisor. Additionally, a technical expert has an average salary of $120,223, which is higher than the $107,198 average annual salary of a technical support advisor.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Expert | Technical Support Advisor | |
| Yearly salary | $120,223 | $107,198 |
| Hourly rate | $57.80 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical experts and technical support advisors have different pay scales, as shown below.
| Technical Expert | Technical Support Advisor | |
| Average salary | $120,223 | $107,198 |
| Salary range | Between $88,000 And $162,000 | Between $81,000 And $141,000 |
| Highest paying City | San Francisco, CA | Sacramento, CA |
| Highest paying state | New York | New York |
| Best paying company | Apple | Apple |
| Best paying industry | Media | Technology |
There are a few differences between a technical expert and a technical support advisor in terms of educational background:
| Technical Expert | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and technical support advisors' demographics:
| Technical Expert | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |