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The differences between technical experts and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a technical support coordinator. Additionally, a technical expert has an average salary of $120,223, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Expert | Technical Support Coordinator | |
| Yearly salary | $120,223 | $41,092 |
| Hourly rate | $57.80 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical experts and technical support coordinators have different pay scales, as shown below.
| Technical Expert | Technical Support Coordinator | |
| Average salary | $120,223 | $41,092 |
| Salary range | Between $88,000 And $162,000 | Between $28,000 And $59,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | Cottage Health |
| Best paying industry | Media | Technology |
There are a few differences between a technical expert and a technical support coordinator in terms of educational background:
| Technical Expert | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and technical support coordinators' demographics:
| Technical Expert | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |