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The differences between technical experts and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a technical support representative. Additionally, a technical expert has an average salary of $120,223, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Technical Expert | Technical Support Representative | |
| Yearly salary | $120,223 | $34,758 |
| Hourly rate | $57.80 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Technical experts and technical support representatives have different pay scales, as shown below.
| Technical Expert | Technical Support Representative | |
| Average salary | $120,223 | $34,758 |
| Salary range | Between $88,000 And $162,000 | Between $27,000 And $44,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | New York | Maryland |
| Best paying company | Apple | HP |
| Best paying industry | Media | Technology |
There are a few differences between a technical expert and a technical support representative in terms of educational background:
| Technical Expert | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and technical support representatives' demographics:
| Technical Expert | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |