Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and an associate customer service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Technical Service Representative | Associate Customer Service Representative | |
| Yearly salary | $46,883 | $35,215 |
| Hourly rate | $22.54 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Technical service representatives and associate customer service representatives have different pay scales, as shown below.
| Technical Service Representative | Associate Customer Service Representative | |
| Average salary | $46,883 | $35,215 |
| Salary range | Between $28,000 And $78,000 | Between $26,000 And $46,000 |
| Highest paying City | Los Angeles, CA | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Quaker Houghton | Deutsche Bank |
| Best paying industry | Technology | Finance |
There are a few differences between a technical service representative and an associate customer service representative in terms of educational background:
| Technical Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and associate customer service representatives' demographics:
| Technical Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |