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The differences between technical service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a client representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $41,785 average annual salary of a client representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Technical Service Representative | Client Representative | |
| Yearly salary | $46,883 | $41,785 |
| Hourly rate | $22.54 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Technical service representatives and client representatives have different pay scales, as shown below.
| Technical Service Representative | Client Representative | |
| Average salary | $46,883 | $41,785 |
| Salary range | Between $28,000 And $78,000 | Between $28,000 And $60,000 |
| Highest paying City | Los Angeles, CA | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Quaker Houghton | IBM |
| Best paying industry | Technology | Technology |
There are a few differences between a technical service representative and a client representative in terms of educational background:
| Technical Service Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and client representatives' demographics:
| Technical Service Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |