Technical service representative vs customer sales representative

The differences between technical service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a customer sales representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Technical service representative vs customer sales representative overview

	Technical Service Representative	Customer Sales Representative
Yearly salary	$46,883	$38,744
Hourly rate	$22.54	$18.63
Growth rate	-4%	-4%
Number of jobs	247,265	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a technical service representative do?

A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Technical service representative vs customer sales representative salary

Technical service representatives and customer sales representatives have different pay scales, as shown below.

	Technical Service Representative	Customer Sales Representative
Average salary	$46,883	$38,744
Salary range	Between $28,000 And $78,000	Between $27,000 And $54,000
Highest paying City	Los Angeles, CA	Santa Rosa, CA
Highest paying state	New York	Hawaii
Best paying company	Quaker Houghton	Merck
Best paying industry	Technology	Finance

Differences between technical service representative and customer sales representative education

There are a few differences between a technical service representative and a customer sales representative in terms of educational background:

	Technical Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Technical service representative vs customer sales representative demographics

Here are the differences between technical service representatives' and customer sales representatives' demographics:

	Technical Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 71.1% Female, 28.9%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between technical service representative and customer sales representative duties and responsibilities

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Technical service representative vs customer sales representative skills

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Technical Service Representative
Technical Service Representative vs Customer Sales Representative

Updated January 8, 2025

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