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The differences between technical service representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a customer support representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Technical Service Representative | Customer Support Representative | |
| Yearly salary | $46,883 | $37,404 |
| Hourly rate | $22.54 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Technical service representatives and customer support representatives have different pay scales, as shown below.
| Technical Service Representative | Customer Support Representative | |
| Average salary | $46,883 | $37,404 |
| Salary range | Between $28,000 And $78,000 | Between $29,000 And $47,000 |
| Highest paying City | Los Angeles, CA | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Quaker Houghton | University of California, Berkeley |
| Best paying industry | Technology | Finance |
There are a few differences between a technical service representative and a customer support representative in terms of educational background:
| Technical Service Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and customer support representatives' demographics:
| Technical Service Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |