Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical service representatives and field technical representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a technical service representative, becoming a field technical representative takes usually requires 1-2 years. Additionally, a field technical representative has an average salary of $52,665, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a field technical representative are customer service, technical support, and customer satisfaction.
| Technical Service Representative | Field Technical Representative | |
| Yearly salary | $46,883 | $52,665 |
| Hourly rate | $22.54 | $25.32 |
| Growth rate | -4% | 4% |
| Number of jobs | 247,265 | 200,868 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 47 |
| Years of experience | 12 | 2 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.
Technical service representatives and field technical representatives have different pay scales, as shown below.
| Technical Service Representative | Field Technical Representative | |
| Average salary | $46,883 | $52,665 |
| Salary range | Between $28,000 And $78,000 | Between $35,000 And $77,000 |
| Highest paying City | Los Angeles, CA | Battle Creek, MI |
| Highest paying state | New York | Maryland |
| Best paying company | Quaker Houghton | MSC Software |
| Best paying industry | Technology | Technology |
There are a few differences between a technical service representative and a field technical representative in terms of educational background:
| Technical Service Representative | Field Technical Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between technical service representatives' and field technical representatives' demographics:
| Technical Service Representative | Field Technical Representative | |
| Average age | 40 | 47 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 75.3% Female, 24.7% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |