Technical service representative vs phone representative

The differences between technical service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a phone representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Technical service representative vs phone representative overview

	Technical Service Representative	Phone Representative
Yearly salary	$46,883	$42,827
Hourly rate	$22.54	$20.59
Growth rate	-4%	-4%
Number of jobs	247,265	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a technical service representative do?

A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Technical service representative vs phone representative salary

Technical service representatives and phone representatives have different pay scales, as shown below.

	Technical Service Representative	Phone Representative
Average salary	$46,883	$42,827
Salary range	Between $28,000 And $78,000	Between $26,000 And $68,000
Highest paying City	Los Angeles, CA	Norco, CA
Highest paying state	New York	California
Best paying company	Quaker Houghton	Press Ganey
Best paying industry	Technology	Health Care

Differences between technical service representative and phone representative education

There are a few differences between a technical service representative and a phone representative in terms of educational background:

	Technical Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 51%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Technical service representative vs phone representative demographics

Here are the differences between technical service representatives' and phone representatives' demographics:

	Technical Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 71.1% Female, 28.9%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between technical service representative and phone representative duties and responsibilities

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Technical service representative vs phone representative skills

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Technical Service Representative
Technical Service Representative vs Phone Representative

Updated January 8, 2025

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