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The differences between technical service representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.
| Technical Service Representative | Retention Representative | |
| Yearly salary | $46,883 | $50,753 |
| Hourly rate | $22.54 | $24.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 220,352 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Technical service representatives and retention representatives have different pay scales, as shown below.
| Technical Service Representative | Retention Representative | |
| Average salary | $46,883 | $50,753 |
| Salary range | Between $28,000 And $78,000 | Between $40,000 And $63,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Quaker Houghton | Forward |
| Best paying industry | Technology | Technology |
There are a few differences between a technical service representative and a retention representative in terms of educational background:
| Technical Service Representative | Retention Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and retention representatives' demographics:
| Technical Service Representative | Retention Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 38.5% Female, 61.5% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |