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The differences between technical service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a service center representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a service center representative are patients, HR, and customer calls.
| Technical Service Representative | Service Center Representative | |
| Yearly salary | $46,883 | $33,420 |
| Hourly rate | $22.54 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Technical service representatives and service center representatives have different pay scales, as shown below.
| Technical Service Representative | Service Center Representative | |
| Average salary | $46,883 | $33,420 |
| Salary range | Between $28,000 And $78,000 | Between $26,000 And $41,000 |
| Highest paying City | Los Angeles, CA | Alameda, CA |
| Highest paying state | New York | California |
| Best paying company | Quaker Houghton | Cisco |
| Best paying industry | Technology | Insurance |
There are a few differences between a technical service representative and a service center representative in terms of educational background:
| Technical Service Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and service center representatives' demographics:
| Technical Service Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |