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The differences between technical service representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a support representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $33,372 average annual salary of a support representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a support representative are patients, customer service, and troubleshoot.
| Technical Service Representative | Support Representative | |
| Yearly salary | $46,883 | $33,372 |
| Hourly rate | $22.54 | $16.04 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 246,710 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Technical service representatives and support representatives have different pay scales, as shown below.
| Technical Service Representative | Support Representative | |
| Average salary | $46,883 | $33,372 |
| Salary range | Between $28,000 And $78,000 | Between $26,000 And $42,000 |
| Highest paying City | Los Angeles, CA | Santa Barbara, CA |
| Highest paying state | New York | Alaska |
| Best paying company | Quaker Houghton | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a technical service representative and a support representative in terms of educational background:
| Technical Service Representative | Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and support representatives' demographics:
| Technical Service Representative | Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 44.4% Female, 55.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |