Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical service representatives and telesales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a telesales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a telesales representative are customer service, inbound calls, and lead generation.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.
Technical service representatives and telesales representatives have different pay scales, as shown below.
| Technical Service Representative | Telesales Representative | |
| Average salary | $46,883 | $65,894 |
| Salary range | Between $28,000 And $78,000 | Between $46,000 And $93,000 |
| Highest paying City | Los Angeles, CA | Iowa City, IA |
| Highest paying state | New York | Iowa |
| Best paying company | Quaker Houghton | Oracle |
| Best paying industry | Technology | - |
There are a few differences between a technical service representative and a telesales representative in terms of educational background:
| Technical Service Representative | Telesales Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and telesales representatives' demographics:
| Technical Service Representative | Telesales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |