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The differences between technical services managers and technical services engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a technical services manager, becoming a technical services engineer takes usually requires 4-6 years. Additionally, a technical services manager has an average salary of $104,419, which is higher than the $81,204 average annual salary of a technical services engineer.
The top three skills for a technical services manager include project management, customer service and client facing. The most important skills for a technical services engineer are customer service, technical support, and technical service.
| Technical Services Manager | Technical Services Engineer | |
| Yearly salary | $104,419 | $81,204 |
| Hourly rate | $50.20 | $39.04 |
| Growth rate | 16% | 2% |
| Number of jobs | 186,807 | 217,103 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 66% |
| Average age | 47 | 41 |
| Years of experience | 8 | 6 |
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Technical services managers and technical services engineers have different pay scales, as shown below.
| Technical Services Manager | Technical Services Engineer | |
| Average salary | $104,419 | $81,204 |
| Salary range | Between $67,000 And $161,000 | Between $57,000 And $115,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | Pennsylvania | Washington |
| Best paying company | Cheniere Energy | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a technical services manager and a technical services engineer in terms of educational background:
| Technical Services Manager | Technical Services Engineer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 66% |
| Most common major | Business | Chemical Engineering |
| Most common college | Carnegie Mellon University | Northwestern University |
Here are the differences between technical services managers' and technical services engineers' demographics:
| Technical Services Manager | Technical Services Engineer | |
| Average age | 47 | 41 |
| Gender ratio | Male, 89.6% Female, 10.4% | Male, 88.0% Female, 12.0% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 5% |