Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical services managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a technical services manager, becoming a technical support manager takes usually requires 1-2 years. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $104,419 average annual salary of a technical services manager.
The top three skills for a technical services manager include project management, customer service and client facing. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Technical Services Manager | Technical Support Manager | |
| Yearly salary | $104,419 | $106,760 |
| Hourly rate | $50.20 | $51.33 |
| Growth rate | 16% | 10% |
| Number of jobs | 186,807 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Average age | 47 | 42 |
| Years of experience | 8 | 2 |
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Technical services managers and technical support managers have different pay scales, as shown below.
| Technical Services Manager | Technical Support Manager | |
| Average salary | $104,419 | $106,760 |
| Salary range | Between $67,000 And $161,000 | Between $76,000 And $148,000 |
| Highest paying City | Philadelphia, PA | Novato, CA |
| Highest paying state | Pennsylvania | California |
| Best paying company | Cheniere Energy | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a technical services manager and a technical support manager in terms of educational background:
| Technical Services Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between technical services managers' and technical support managers' demographics:
| Technical Services Manager | Technical Support Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 89.6% Female, 10.4% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |