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The differences between technical solutions representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical solutions representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a technical solutions representative has an average salary of $119,918, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a technical solutions representative include broadband, customer issues and customer contacts. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Technical Solutions Representative | Customer Service Representative | |
| Yearly salary | $119,918 | $32,260 |
| Hourly rate | $57.65 | $15.51 |
| Growth rate | 10% | -4% |
| Number of jobs | 121,389 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
Technical solutions representatives and customer service representatives have different pay scales, as shown below.
| Technical Solutions Representative | Customer Service Representative | |
| Average salary | $119,918 | $32,260 |
| Salary range | Between $78,000 And $184,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a technical solutions representative and a customer service representative in terms of educational background:
| Technical Solutions Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between technical solutions representatives' and customer service representatives' demographics:
| Technical Solutions Representative | Customer Service Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 66.2% Female, 33.8% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 15.9% Asian, 12.2% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |