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The differences between technical support advisors and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support advisor and a customer support technician. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a technical support advisor include customer service, technical support calls and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Technical Support Advisor | Customer Support Technician | |
| Yearly salary | $107,198 | $36,361 |
| Hourly rate | $51.54 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 186,490 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Technical support advisors and customer support technicians have different pay scales, as shown below.
| Technical Support Advisor | Customer Support Technician | |
| Average salary | $107,198 | $36,361 |
| Salary range | Between $81,000 And $141,000 | Between $23,000 And $56,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support advisor and a customer support technician in terms of educational background:
| Technical Support Advisor | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support advisors' and customer support technicians' demographics:
| Technical Support Advisor | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 53.6% Female, 46.4% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |