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The differences between technician system specialists and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician system specialist and a services desk technician. Additionally, a technician system specialist has an average salary of $80,694, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a technician system specialist include database, technical support and troubleshoot. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Technician System Specialist | Services Desk Technician | |
| Yearly salary | $80,694 | $42,123 |
| Hourly rate | $38.80 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 87,806 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the information technology industry, a technical system specialist is in charge of developing and maintaining computer systems. Their responsibilities typically include providing technical support to clients and employees, identifying the needs of projects and programs, drafting designs and schematics, and producing regular progress reports. They may also address issues and concerns, troubleshoot, perform routine maintenance checks, and conduct repairs. Furthermore, a technical system specialist may supervise and train new staff members, all while implementing the company's policies and regulations.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Technician system specialists and services desk technicians have different pay scales, as shown below.
| Technician System Specialist | Services Desk Technician | |
| Average salary | $80,694 | $42,123 |
| Salary range | Between $53,000 And $122,000 | Between $31,000 And $55,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Emergent BioSolutions | Forum Energy Technologies |
| Best paying industry | Finance | Government |
There are a few differences between a technician system specialist and a services desk technician in terms of educational background:
| Technician System Specialist | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician system specialists' and services desk technicians' demographics:
| Technician System Specialist | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.8% Female, 18.2% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |