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The differences between technician system specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician system specialist and a support specialist. Additionally, a technician system specialist has an average salary of $80,694, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a technician system specialist include database, technical support and troubleshoot. The most important skills for a support specialist are customer service, patients, and mental health.
| Technician System Specialist | Support Specialist | |
| Yearly salary | $80,694 | $40,782 |
| Hourly rate | $38.80 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 87,806 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the information technology industry, a technical system specialist is in charge of developing and maintaining computer systems. Their responsibilities typically include providing technical support to clients and employees, identifying the needs of projects and programs, drafting designs and schematics, and producing regular progress reports. They may also address issues and concerns, troubleshoot, perform routine maintenance checks, and conduct repairs. Furthermore, a technical system specialist may supervise and train new staff members, all while implementing the company's policies and regulations.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Technician system specialists and support specialists have different pay scales, as shown below.
| Technician System Specialist | Support Specialist | |
| Average salary | $80,694 | $40,782 |
| Salary range | Between $53,000 And $122,000 | Between $25,000 And $64,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Emergent BioSolutions | Microsoft |
| Best paying industry | Finance | Technology |
There are a few differences between a technician system specialist and a support specialist in terms of educational background:
| Technician System Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician system specialists' and support specialists' demographics:
| Technician System Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.8% Female, 18.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |