Telephone service representative vs call center representative

The differences between telephone service representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a call center representative. Additionally, a telephone service representative has an average salary of $31,989, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a call center representative are strong customer service, customer service, and patients.

Telephone service representative vs call center representative overview

	Telephone Service Representative	Call Center Representative
Yearly salary	$31,989	$31,549
Hourly rate	$15.38	$15.17
Growth rate	-4%	-4%
Number of jobs	170,582	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 31%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Telephone service representative vs call center representative salary

Telephone service representatives and call center representatives have different pay scales, as shown below.

	Telephone Service Representative	Call Center Representative
Average salary	$31,989	$31,549
Salary range	Between $27,000 And $37,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between telephone service representative and call center representative education

There are a few differences between a telephone service representative and a call center representative in terms of educational background:

	Telephone Service Representative	Call Center Representative
Most common degree	Bachelor's Degree, 31%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs call center representative demographics

Here are the differences between telephone service representatives' and call center representatives' demographics:

	Telephone Service Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and call center representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Telephone service representative vs call center representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Call Center Representative

Updated January 8, 2025

Browse office and administrative jobs