Telephone service representative vs customer care representative

The differences between telephone service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Telephone service representative vs customer care representative overview

	Telephone Service Representative	Customer Care Representative
Yearly salary	$31,989	$32,912
Hourly rate	$15.38	$15.82
Growth rate	-4%	-4%
Number of jobs	170,582	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Telephone service representative vs customer care representative salary

Telephone service representatives and customer care representatives have different pay scales, as shown below.

	Telephone Service Representative	Customer Care Representative
Average salary	$31,989	$32,912
Salary range	Between $27,000 And $37,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between telephone service representative and customer care representative education

There are a few differences between a telephone service representative and a customer care representative in terms of educational background:

	Telephone Service Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs customer care representative demographics

Here are the differences between telephone service representatives' and customer care representatives' demographics:

	Telephone Service Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and customer care representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Telephone service representative vs customer care representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Customer Care Representative

Updated January 8, 2025

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