Telephone service representative vs customer service representative

The differences between telephone service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Telephone service representative vs customer service representative overview

	Telephone Service Representative	Customer Service Representative
Yearly salary	$31,989	$32,260
Hourly rate	$15.38	$15.51
Growth rate	-4%	-4%
Number of jobs	170,582	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 31%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Telephone service representative vs customer service representative salary

Telephone service representatives and customer service representatives have different pay scales, as shown below.

	Telephone Service Representative	Customer Service Representative
Average salary	$31,989	$32,260
Salary range	Between $27,000 And $37,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between telephone service representative and customer service representative education

There are a few differences between a telephone service representative and a customer service representative in terms of educational background:

	Telephone Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 31%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs customer service representative demographics

Here are the differences between telephone service representatives' and customer service representatives' demographics:

	Telephone Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and customer service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Telephone service representative vs customer service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Telephone Service Representative
Telephone Service Representative vs Customer Service Representative

Updated January 8, 2025

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