Telephone service representative vs office representative

The differences between telephone service representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telephone service representative, becoming an office representative takes usually requires 1-2 years. Additionally, an office representative has an average salary of $32,535, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for an office representative are patients, customer service, and phone calls.

Telephone service representative vs office representative overview

	Telephone Service Representative	Office Representative
Yearly salary	$31,989	$32,535
Hourly rate	$15.38	$15.64
Growth rate	-4%	-5%
Number of jobs	170,582	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 47%
Average age	40	47
Years of experience	12	2

Telephone service representative vs office representative salary

Telephone service representatives and office representatives have different pay scales, as shown below.

	Telephone Service Representative	Office Representative
Average salary	$31,989	$32,535
Salary range	Between $27,000 And $37,000	Between $23,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Citi
Best paying industry	-	Agriculture

Differences between telephone service representative and office representative education

There are a few differences between a telephone service representative and an office representative in terms of educational background:

	Telephone Service Representative	Office Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	Western Carolina University

Telephone service representative vs office representative demographics

Here are the differences between telephone service representatives' and office representatives' demographics:

	Telephone Service Representative	Office Representative
Average age	40	47
Gender ratio	Male, 32.4% Female, 67.6%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between telephone service representative and office representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Telephone service representative vs office representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Office Representative

Updated January 8, 2025

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