Telephone service representative vs technical service representative

The differences between telephone service representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.

Telephone service representative vs technical service representative overview

	Telephone Service Representative	Technical Service Representative
Yearly salary	$31,989	$46,883
Hourly rate	$15.38	$22.54
Growth rate	-4%	-4%
Number of jobs	170,582	247,265
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Telephone service representative vs technical service representative salary

Telephone service representatives and technical service representatives have different pay scales, as shown below.

	Telephone Service Representative	Technical Service Representative
Average salary	$31,989	$46,883
Salary range	Between $27,000 And $37,000	Between $28,000 And $78,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	New York
Best paying company	-	Quaker Houghton
Best paying industry	-	Technology

Differences between telephone service representative and technical service representative education

There are a few differences between a telephone service representative and a technical service representative in terms of educational background:

	Telephone Service Representative	Technical Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs technical service representative demographics

Here are the differences between telephone service representatives' and technical service representatives' demographics:

	Telephone Service Representative	Technical Service Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 71.1% Female, 28.9%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and technical service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Telephone service representative vs technical service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Technical Service Representative

Updated January 8, 2025

Browse office and administrative jobs