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Unit manager vs operations support manager

The differences between unit managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a unit manager and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $60,561 average annual salary of a unit manager.

The top three skills for a unit manager include quality care, patients and federal regulations. The most important skills for an operations support manager are customer service, project management, and human resources.

Unit manager vs operations support manager overview

Unit ManagerOperations Support Manager
Yearly salary$60,561$79,730
Hourly rate$29.12$38.33
Growth rate6%6%
Number of jobs366,932376,894
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a unit manager do?

Unit managers are responsible for managing the nursing unit. They primarily supervise the daily care of patients and ensure quality patient care. Usually, they perform tasks like evaluating staff performance, conducting orientation for new staff, and training new members. Also, they manage schedules, minimize expenditures, and enforce health as well as safety regulations. Unit managers are registered nursing professionals with an undergraduate or graduate degree. They are honest, adaptable, and analytical professionals with strong management and leadership skills and relevant experience in nursing and patient assessment.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Unit manager vs operations support manager salary

Unit managers and operations support managers have different pay scales, as shown below.

Unit ManagerOperations Support Manager
Average salary$60,561$79,730
Salary rangeBetween $38,000 And $96,000Between $47,000 And $133,000
Highest paying CityLos Angeles, CASan Bruno, CA
Highest paying stateNew JerseyCalifornia
Best paying companyMicrosoftMeta
Best paying industryFinanceTechnology

Differences between unit manager and operations support manager education

There are a few differences between a unit manager and an operations support manager in terms of educational background:

Unit ManagerOperations Support Manager
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 65%
Most common majorNursingBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Unit manager vs operations support manager demographics

Here are the differences between unit managers' and operations support managers' demographics:

Unit ManagerOperations Support Manager
Average age4444
Gender ratioMale, 42.4% Female, 57.6%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between unit manager and operations support manager duties and responsibilities

Unit manager example responsibilities.

  • Develop corporate culture utilizing skills attain through ERP and TQM management training.
  • Set and achieve goal of entire staff certification in ACLS and EKG interpretation.
  • Manage departmental resources, staffing plans, KPIs, strategic initiatives, and budget.
  • Enhance scheduling visibility to reduce age work-in-progress (WIP) and achieve EBIT goal.
  • Lead and manage the delivery of patient-care to a 50 patient unit in a LTC facility.
  • Achieve all major milestones in preparation for major ERP system upgrade and cultural change for organization.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
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Unit manager vs operations support manager skills

Common unit manager skills
  • Quality Care, 17%
  • Patients, 10%
  • Federal Regulations, 8%
  • Resident Care, 8%
  • Customer Service, 6%
  • Compassion, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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