Unit support representative vs customer service representative

Differences between unit support representative and customer service representative duties and responsibilities

Unit support representative example responsibilities.

• Conduct 6 mass vaccination campaigns, manage protein-calorie malnutrition, coordinate epidemiological surveillance, and direct health facility rehabilitation
• Transcribe recorded messages and practitioners' diagnosis/recommendations into patients' medical records; transcribe physician orders into hospital computer system.
• Facilitate and assist with the discharge process of patients including completing all necessary paperwork and arranging patient transportation.
• Handle sensitive information in compliance with HIPAA protocols.
• Respect patient's right to privacy, dignity, and confidentiality in accordance with HIPAA guidelines.
• File lab and x-ray reports, EKG's etc., with appropriate medical record and refill medical record in appropriate place.
Show more

Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
Show more