Unit support representative vs patient service representative

The differences between unit support representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a unit support representative and a patient service representative. Additionally, a unit support representative has an average salary of $36,274, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a unit support representative include patients, patient care and medical terminology. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Unit support representative vs patient service representative overview

	Unit Support Representative	Patient Service Representative
Yearly salary	$36,274	$32,476
Hourly rate	$17.44	$15.61
Growth rate	-4%	-4%
Number of jobs	96,866	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

Unit support representative vs patient service representative salary

Unit support representatives and patient service representatives have different pay scales, as shown below.

	Unit Support Representative	Patient Service Representative
Average salary	$36,274	$32,476
Salary range	Between $26,000 And $50,000	Between $27,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Vermont
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between unit support representative and patient service representative education

There are a few differences between a unit support representative and a patient service representative in terms of educational background:

	Unit Support Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Unit support representative vs patient service representative demographics

Here are the differences between unit support representatives' and patient service representatives' demographics:

	Unit Support Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 7.1% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between unit support representative and patient service representative duties and responsibilities

Unit support representative example responsibilities.

Conduct 6 mass vaccination campaigns, manage protein-calorie malnutrition, coordinate epidemiological surveillance, and direct health facility rehabilitation
Transcribe recorded messages and practitioners' diagnosis/recommendations into patients' medical records; transcribe physician orders into hospital computer system.
Facilitate and assist with the discharge process of patients including completing all necessary paperwork and arranging patient transportation.
Handle sensitive information in compliance with HIPAA protocols.
Respect patient's right to privacy, dignity, and confidentiality in accordance with HIPAA guidelines.
File lab and x-ray reports, EKG's etc., with appropriate medical record and refill medical record in appropriate place.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Unit support representative vs patient service representative skills

Common unit support representative skills

Patients, 49%
Patient Care, 21%
Medical Terminology, 7%
Physician Orders, 4%
Insurance Carriers, 4%
Patient Charts, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Unit Support Representative
Unit Support Representative vs Patient Service Representative

Updated January 8, 2025

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