Warranty administrator vs service supervisor

The differences between warranty administrators and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a warranty administrator and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $37,408 average annual salary of a warranty administrator.

The top three skills for a warranty administrator include dealership, warranty claims and warranty receivables. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Warranty administrator vs service supervisor overview

	Warranty Administrator	Service Supervisor
Yearly salary	$37,408	$52,539
Hourly rate	$17.98	$25.26
Growth rate	-4%	6%
Number of jobs	50,807	77,954
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a warranty administrator do?

The warranty administrator handles all issues concerning product warranties, applications, problems, and claims. Warranties constitute a significant part of customer care. The warranty administrator inspects warranty claims if eligible and expedite requests after passing all requirements for granting a warranty claim. The warranty administrator organizes all customer information concerning warranties and stores it securely. The administrator is also responsible for generating reports for the management to analyze and assess.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Warranty administrator vs service supervisor salary

Warranty administrators and service supervisors have different pay scales, as shown below.

	Warranty Administrator	Service Supervisor
Average salary	$37,408	$52,539
Salary range	Between $28,000 And $49,000	Between $34,000 And $80,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Apple
Best paying industry	-	-

Differences between warranty administrator and service supervisor education

There are a few differences between a warranty administrator and a service supervisor in terms of educational background:

	Warranty Administrator	Service Supervisor
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Warranty administrator vs service supervisor demographics

Here are the differences between warranty administrators' and service supervisors' demographics:

	Warranty Administrator	Service Supervisor
Average age	47	47
Gender ratio	Male, 27.7% Female, 72.3%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.5% White, 61.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between warranty administrator and service supervisor duties and responsibilities

Warranty administrator example responsibilities.

Implement and manage all phases of the manufacturer's vehicle warranty for Mercedes and Nissan.
Manage complex litigation and business bankruptcy filings.
Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
Contact Chrysler and Honda regarding outstanding warranty claims.
Process & finalize warranty paperwork for Audi & Porsche.
Process all warranty tickets for each brand including Hyundai, Volkswagon, Mitsubishi and Audi.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Warranty administrator vs service supervisor skills

Common warranty administrator skills

Dealership, 29%
Warranty Claims, 5%
Warranty Receivables, 4%
ADP, 3%
Journal Entries, 3%
Chrysler, 3%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Warranty Administrator
Warranty Administrator vs Service Supervisor

Updated January 8, 2025

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